Student Services

Your first point of contact for any course enquiry is via Student Services, which is based at the Hereford Campus on the first floor next to reception (red level) in the LRC, Business and Technology Centre.

To get in touch with Student Services call our enquiries line on 0800 032 1986 or use the relevant contact numbers shown below.

The Student Services Team

Head of Student Services
Bev Jackson: 0800 032 1986 // b.jackson@hlnsc.ac.uk

Student Services Coordinator
Sarah Harris: 01432 365 431 // harriss@hlcollege.ac.uk

Safeguarding & Wellbeing Manager
Nicola Butler: 07790 833 601 // n.butler@hlnsc.ac.uk

Wellbeing & Pastoral Mentors
T: 01432 356 353 M: 07967 732 896 // studentsupport@hlcollege.ac.uk

Student Progression Adviser
Nicky Stallwood: 01432 365 382 // n.stallwood@hlnsc.ac.uk

Student Services Opening Hours

Monday to Thursday 08:30 - 17:00
Friday 08:30 - 16:30

The Student Services Team can provide help and advice on:

Financial Support
Learning Support
Careers Advice
Student Support
Learner Voice
Chaplaincy
Transport
Complaints Procedure

Student Voice

Student Voice Surveys take place once a year and are an important part of the College’s development. After the last Student Voice Survey in 2022, which involved nearly 2000 students, the College was able to make significant changes.

You can get involved in a variety of ways; provide your views via a questionnaire, elect or become a Student Course Representative that will attend briefings and a focus group each year and/or become a Student Governor and be part of the College Board of Governors.

To get involved please contact:

Student Services Co-ordinator
Sarah Harris: 01432 365 431
Email: harriss@hlcollege.ac.uk

Absences

To report a student absence, contact the College by phone or email.

Please ensure that you leave your full name, date of birth, course title and name of your tutor.

01432 352235
absence@hlcollege.ac.uk

Complaints Procedure

HLC works hard to ensure that your time here as a student is a positive and enjoyable experience. However, we recognise that sometimes things go wrong and you may wish to make a complaint. If this is the case we would like the opportunity to try and put things right for you as quickly as possible. To help us do this, we have in place a complaints procedure which can be viewed as a PDF document- Complaints Procedure.

If you need any help in accessing the procedure or if you have any questions about making a complaint please contact: